1/4" Stainless Steel Block with Nylon Sheave

Why such high shipping cost? I’ll pass

Why does E-Rigging’s Shipping Cost seem High

As an e-commerce business, dealing with the cost of shipping is very challenging. For many on-line businesses, the cost of shipping is hidden in the price of the item and this pricing technique gives the impression that freight must not cost very much. If you have shipped packages yourself recently, you will know that true shipping prices are much higher than the subsidized prices seen on e-commerce prices.

Our approach has always been to keep the price of the items we sell as low as possible. We do have a free freight policy for orders over $299, but for orders under $299 we have established a maximum shipping charge of $13.25. The charge can be lower for lighter weight items, but no more than $13.25 (Excludes Chain Sold Per Foot).

With the policy approach we have taken, we are absorbing a great deal of cost. Still, we have several people throughout the year who complain that our shipping costs are too high. For many items, the other option we have is to absolutely minimize the cost would be to ship the order through the U.S. Postal Service. Though the cost for USPS may be the lowest, the ability to track the packages, process claims for lost or damaged packages and provide service to our customers is greatly reduced and we have decided it just isn’t something we want to do.

One other significant factor worth noting regards lost or damaged packages with UPS. To avoid the standard UPS Claims process, which is frustrating for both you and us, we pay a substantial annual premium for UPS Cargo insurance that guarantees lost or damaged packages can be processed by us immediately to remedy the situation. Rather than wait for UPS to investigate and provide a response, we can quickly file the claim and ship your replacement goods right away.

Overall, our shipping costs are low except for some of the smaller, lighter items. But most of this is attributed to us shipping with UPS to maintain a higher level of service. We are always looking for new cost-effective solutions to bring lower prices and better service to our customers.